Accelerated Service

Priority Diagnosis & Communication Within 2 Hours

• Guaranteed Priority Diagnostics: Within two hours of your arrival at a participating North Central International location, our specially trained Express Diagnostics technicians will evaluate and determine the required repairs needed on your truck. *
• Parts Support: Should specific parts need to be ordered, they will be expedited to arrive as quickly as possible.
• Communication: We will provide the diagnostic results and repair time estimate within the two-hour window. You will continue to receive repair status updates to keep you informed throughout the process.*

* Please note that the following repairs are not eligible for Accelerated Service/Express Diagnostics: body repairs, regularly scheduled repairs/preventive maintenance, and multiple line repair orders. Contact the NCI Location nearest you for complete details, availability, and eligibility.

Highly Trained & Ready to Go

• Factory Training: Our technicians are trained through International’s official service training programs. Knowledge across all vehicle systems (diesel engines, electrical & diagnostic systems, brake & suspension systems, transmission & drivetrain, HVAC & body systems) and proficiency with specialized diagnostic tools & software (Diamond Logic, NavKal, ServiceMaxx) are learned through this continuous training.
• Master Certification: A technician can become Master Certified through International once they have completed advanced training and testing in all key vehicle systems. These techs show

Dependable Ownership Solutions

• Planned Maintenance: Consistent, high-quality work performed with genuine OEM parts and lubricants that keep your truck performing at its best. All backed by the industry’s largest service network.
• Proactive Service Planning: Using remote vehicle health and performance data, our team will support you with notifications for upcoming planned maintenance and service needs. By working with you to schedule this work in advance, the service location can be prepared for arrival and get your vehicle back in service as fast as possible.
• Service Event Orchestration: We offer resources dedicated to managing and expediting service and repair events, including reviewing repair history, ensuring calibrations are up to date, coordinating technical support when needed, and providing timely communications and service product updates to keep you informed.
• Complete Vehicle Coverage: Protect your vehicle’s powertrain and other key components, including electrical, cooling, and suspension systems. Plans feature a guaranteed $0 deductible, 100% parts and labor coverage, and NO claims maximums.

Track Your Fleet Health & Performance

• OnCommand Connection - Advanced Remote Diagnostics: Provides owners and fleet managers with unprecedented levels of intel on the current and future status of their vehicles. This intel can be used for everything from explaining vehicle engine light issues in simple terms to improving the accuracy of when your vehicles are due for preventive maintenance service. Some of the most popular uses of OnCommand Connection are vehicle scans, detailed vehicle health reports, vehicle location and mapping, and over-the-air programming.
• International 360 Service Communications: Helps owners and fleet managers stay up to date on the progress of their service visit. Popular features of International 360 include up-to-date status on vehicles in service, including estimated time of completion; seamless online communication between fleets and dealers; online estimate reviews and approval; and data-driven preventive maintenance alerts to keep vehicles healthy and efficient.

Paint, Cab Conversions & More

• Complete Restoration Services: We specialize in breathing new life into trucks of all makes and models! Our full-service body shop is your one-stop destination for all your automotive restoration needs!
• Custom Paint Jobs: Whether it’s restoring your medium/heavy-duty vehicle to its original color or giving it a bold new look, we can bring your vision to life!
• Vehicle Modification: We offer services to customize your medium/heavy-duty vehicle to fit your needs. Common requests include frame lengthening and shortening, accessory installation, and day cab conversions.
• Major Collision Repair: After an accident, we can restore your medium/heavy-duty vehicle to its original state. Common requests after a collision include dent removal, scratch repair, fiberglass repair, and glass repair/replacement.

Taking Our Services to You

• NCI Mobile Service: Our Mobile Service centers are available when and where you need us. Our certified technicians will diagnose the problem and determine the appropriate course of action.
• Common Roadside Repairs: Common requests for roadside assistance include jump starts, battery replacements, fuel deliveries, flat tires, overheating, and minor electrical repairs.
• 24-Hour Emergency Towing: While our mobile service center can perform small repairs on the go, some issues may require transportation to the nearest NCI or HBC location for full service. We partner with local towing companies to make sure our customers are taken care of in an emergency!

* NCI Mobile service is not available at every location. Contact your local service representatives for more information.